calmYesterday, after the power failure, we were both to agitated, I guess...
I've just received a phone call with a request for an apologies for the yesterday's event and so did I, the same way.
I know that some time it's quite hard to maintain calm when something is happening and we are struggling to fix it or we are under fire from somewhere else that also doesn't understand nor wants to understand the reasons WHY it happened....
But I believe that the most important fact is not for anyone of us to loose it's temper but to be able to recognize that any one can be wrong at any time and give the due apologies....
